At Vivano-London, we work to ensure your order is processed and delivered safely and efficiently.
Order processing: Orders placed before 10:00 PM (GMT+01:00 Paris) are generally processed within 1–3 days, Monday to Sunday.
Shipping: Orders are shipped Monday to Friday.
Estimated delivery: 8–12 working days after shipment.
Delivery charges: Free for all orders.
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, and other circumstances outside our control.
Once your order has shipped, you will receive tracking information by email or SMS.
Customers can use the tracking information to follow their shipment and receive carrier delivery or collection updates.
Tracking information may take some time to update while the parcel is in transit or undergoing customs processing.
If a carrier is unable to deliver an order directly to the delivery address, the parcel may be made available for collection at a designated pickup point, parcel shop, collection facility, or carrier location.
Customers are responsible for collecting the parcel within the collection period specified by the carrier and should follow the carrier's tracking notifications and collection instructions.
If an order is not collected within the carrier's stated collection period and is subsequently returned to the sender, please contact our customer support team so we can review the shipment and advise on the available resolution.
An order may be considered delivered or successfully made available for collection when the carrier's tracking information confirms delivery to the provided address, a designated pickup location, or another authorized collection facility.
Customers are encouraged to monitor their tracking information and carrier notifications throughout the delivery process.
If your tracking information indicates that your order has been delivered, is available for collection, or has been returned to the sender and you have questions about the shipment, please contact us at:
Email: info@vivano-london.uk
Our customer support team will review the tracking information and assist you with the next appropriate steps.
If you have any questions regarding your order or delivery, please contact our customer support team. We are committed to reviewing your concerns promptly and working with you to provide a fair and appropriate resolution.
Email: info@vivano-london.uk
Questions?
Visit our FAQs page or contact our customer services. Frequently Asked Questions
Website name: Vivano-London
Company name: XYLENEX LTD
Registration number: 16744594
Adress: 61 Bridge Street | Kington | HR5 3DJ | United Kingdom
Phone:+447397945180
Email: info@vivano-london.uk
Opening hours:
MON - FRI: 9:00 a.m. - 5:00 p.m.
SAT - SUN and public holidays: 10:00 a.m. - 4:00 p.m.
We do our best to reply to your e-mail within 1-2 business days.
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