Shipping policy

Last updated: August 2, 2025

At the Vivano-london, we are committed to providing an exceptional shopping experience for our UK customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom. Our products are shipped from our warehouse outside of the EU, to all customers in the shipping countrys.

Shipping Locations

This shipping policy applies to orders shipped to:

  • United Kingdom
  • United States
  • Canada

Delivery Times

Below are the estimated delivery times for all packages:

  • Order cutoff time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Order handling time: 1 to 2 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
  • Transit time: 6 to 8 business days (Monday to Friday).
  • Estimated delivery time: 7 to 10 business days (Monday to Friday).

Carrier Services

We partner with the following reliable carriers for deliveries to the United Kingdom:

  • Royal Mail
  • UPS
  • FedEx

Shipping Costs

Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Us

    Website name: Vivano-London
    Company name: XYLENEX LTD
    Registration number: 16744594
    Adress: 61 Bridge Street | Kington | HR5 3DJ | United Kingdom

    Phone:+447397945180
    Email: info@vivano-london.uk

    Opening hours:

    MON - FRI: 9:00 a.m. - 5:00 p.m.

    SAT - SUN and public holidays: 10:00 a.m. - 4:00 p.m.

    We do our best to reply to your e-mail within 1-2 business days.

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