Pre-Black Friday Full Refund Promotion

All times refer to the Europe/Brussels time zone (CET, UTC+01:00), which is one hour ahead of UK time (GMT). The promotion includes all of 30 November 2026 (CET) and closes immediately when 1 December 2026 begins (CET).

1. Who operates this promotion?

This promotion is offered by Middleton Limited, trading as Vivano London (the "Store"), through vivano-london.com. Contact details appear in Section 9.

2. Which orders qualify?

• A purchase must be made on the Store website and reach successful payment confirmation within the promotion period.
• Only genuine, successfully paid purchases are counted. Failed or unpaid checkouts, test transactions and orders confirmed to be fraudulent do not qualify.
• Each eligible paid purchase is counted once, regardless of the number of items or the number shown on the public order confirmation.

3. How is every 15th order identified?

• A dedicated internal promotional counter starts at zero when the promotion begins and counts each eligible paid order in the order in which payment is confirmed by the Store system.
• The qualifying positions are 15, 30, 45, 60 and every subsequent multiple of 15. Each such position receives a full promotional refund. Selection is automatic, not a random draw.
• The counter is separate from public order numbers. For example, order #1015 or #4300 does not automatically qualify. A public order number cannot be used to predict eligibility.
• If fewer than 15 eligible paid orders occur during the promotion, no promotional refund is triggered. Orders are not carried over after the end date.

4. What does the 100% refund include?

The selected order receives a refund of 100% of the amount actually paid at checkout, including the products, applicable taxes, shipping charges and any other checkout charges collected by the Store (such as Shipping Protection). If a discount was applied, the refund equals the final amount paid after that discount. No separate product return is required to receive the promotional refund.

5. How are customers notified and refunded?

• Customers receive an automatic order update after successfully placing a purchase.
• A customer whose order qualifies for the promotion also receives an automatic email notification at the address used at checkout. Email delivery issues do not cancel an otherwise valid refund.
• The promotional refund is initiated automatically to the original payment method, within 14 calendar days after the qualifying paid order has been verified. Banks and payment providers may require additional time to credit the funds.
• No additional payment, fee or purchase is required to receive an awarded refund.

6. What happens if an order is cancelled or returned?

A subsequent cancellation, return or ordinary payment refund does not retroactively change the numbering of orders already counted. No customer may receive more in combined refunds than the amount originally paid for that order. Any applicable statutory cancellation, return and refund rights remain unaffected. Fraudulent or never-successfully-paid transactions do not create promotional entitlements.

7. Fair administration and technical issues

Selection follows the automatic counter described above; customers cannot request a different winning position. The Store keeps internal records sufficient to verify counting and refund selection, without disclosing other customers' personal information. Suspected fraud or technical errors may be investigated. Any necessary suspension or correction will be communicated where appropriate and will not retrospectively remove a valid refund already earned, except in cases of fraud or error that made the order ineligible.

8. Privacy and customer rights

Information necessary to administer this promotion is processed in line with the Store's Privacy Policy and applicable data protection law, including the UK GDPR. Transactional order and refund emails are distinct from optional marketing communications. Nothing in this policy limits mandatory consumer rights or remedies under applicable law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

9. Contact information

Store: Vivano London
Legal business: Middleton Limited
Email: info@vivano-london.uk
Website: vivano-london.com
Business address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, HK